Shipping Policy

We strive to provide you with the best shopping experience, including prompt and reliable shipping services. Please review our shipping policy below for details on how we process and deliver your orders.

Shipping Carriers: We offer multiple shipping options to cater to your needs. You can choose between UPS or local pickup.

Order Processing Time: Orders placed before 2:00 PM CST (Central Standard Time) on business days will be processed and shipped on the same day. Orders placed after the cutoff time or on weekends and holidays will be processed and shipped on the next business day.

Shipping Methods:

UPS: If you select UPS as your shipping carrier, we offer the following services:

UPS Next Day Air: Guaranteed next-day delivery by 10:30 AM or 12:00 PM (noon), depending on your destination.

UPS 2nd Day Air: Guaranteed delivery within 2 business days.

UPS 3 Day Select: Guaranteed delivery within 3 business days.

UPS Ground: Delivery time depends on the destination. Ground shipments are free for purchases of $500 or more.

Local Pickup: If you prefer, you can select the local pickup option during the checkout process. Once your order is ready for pickup, we will notify you via email or phone with instructions on how to collect your items. Our pickup location and hours will be provided at that time.

Please note that the availability of shipping methods may vary based on your location and the size/weight of your order.

Shipping Costs: The shipping costs for your order will be calculated based on the weight, dimensions, destination, and selected shipping method. You can view the applicable shipping charges at the checkout before completing your purchase. UPS Ground shipments are free for purchases of $500 or more.

Shipping Restrictions: Please ensure that the shipping address you provide is accurate and complete. We are not responsible for any delays or additional charges resulting from incorrect or incomplete addresses. Additionally, certain items may be restricted from shipping to certain locations due to legal or logistical limitations. If we cannot ship your order to your specified location, we will notify you promptly.

Order Tracking: Once your order has been shipped, we will send you a confirmation email containing a tracking number and instructions on how to track your package. You can use the provided tracking number on the UPS website to get real-time updates on the status and location of your shipment.

Lost or Damaged Shipments: In the rare event that your shipment is lost or damaged during transit, please contact us immediately. We will work with UPS to resolve the issue and initiate a claim if necessary. Please retain all packaging materials and documentation for investigation purposes. Additionally, document the damage with photos and send an email to customer service.

If you have any questions or concerns regarding our shipping policy, please don’t hesitate to contact our customer support team. We are here to assist you and ensure a smooth delivery of your order.

Note: This shipping policy is subject to change without prior notice. Please refer to the latest version on our website or contact our customer support for any updates.